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Call Connect for Collections & Recoveries

Genius

Predict right time to call debtors with Machine Learning as a Service.

Know the best number and time to call

Genius Call Connect uses our Genius Artificial Intelligence engine to generate a list of optimal time of day to call each of your debtors and the best number to reach them on.

Genius Call Connect is a Machine Learning as a Service (MLaaS) offering that makes use of our Genius Artificial Intelligence engine to enrich contact details and analytically calculate the probabilities for Right-Party-Connect (RPC) and Right-Time-To-Call (RTTC).

Genius Call Connect improves connection rates by answering the questions “When am I most likely to reach each debtor?” and “What number is the best to use to reach each of them?”.

We’ll run your list of debtor accounts through our Genius Artificial Intelligence engine for the answers.

Then, prioritise calls by the time of day when a debtor is most likely to answer a call.

Genius Call Connect

Genius Call Connect can be customised for your unique requirements. We offer monthly based pricing for use of Genius Call Connect as a Machine Learning as a Service subscription service.

The details

Integration Service: Integration to core system.

Internal dialler and system data required

Require: Data spec

Output: Contactibility indicator per number, Contactibility indicator (Propensity to Connect, RTTC) per time frame - Morning, Afternoon, Weekend and propensity to pay if RPC.

Genius Call Connect delivers the following:

  1. Enhanced contact numbers (up to 4 numbers)
  2. A Propensity to Connect indicator (PTC indicator) and Right-Time-to-Call indicator (RTTC Indicator) for all numbers.

PTC and RTTC indicators will be expressed as a % and RTTC indicators will be divided into “Morning”, “Afternoon” and “Weekend”.

Collections Right Time to Call example

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Benefits

Knowing the time most likely to reach a debtor means:

Better prioritisation of accounts

Reduced telephone costs

Fewer unnecessary calls to debtor

Increased collection yields

Improved Right-Person-Connect means:

Increased PTPs

Increased collection yields

Using Genius Call Connect as Machine Learning as a Service (MLaaS) means:

No additional infrastructure costs or headcount

Connect to multiple data sources

Quick time to value

Lower total cost of ownership

Prioritise your list of debtor accounts by
best time to call and best number

Contact us to discuss how we can help you improve agent effectiveness and collection and recovery yields while decreasing call centre costs with Genius Call Connect.

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