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Credit and Collection Solutions represented by Alfred, Principia Mathematica Author and Nobel Peace Prize Founder. Represented by Calculator on phone.

Call Connect


Predict right time to call customers or debtors with Machine Learning as a Service.

Know the best time to call your customers and debtors

Genius Call Connect uses our Genius Artificial Intelligence engine to generate a list of optimal time of day to call each of your customers or debtors and the best number to reach them on.

Right number to call represented by a smart phone receiving a call and a check mark

Genius Call Connect is a Machine Learning as a Service (MLaaS) offering that makes use of our Genius Artificial Intelligence engine to analytically calculate the probabilities for Right-Time-To-Call (RTTC). Genius Call Connect improves connection rates by answering the questions “When am I most likely to reach each debtor?” and “What number is the best to use to reach each of them?”.

We’ll run your list of customer accounts through our Genius Artificial Intelligence engine to improve your probability of reaching your customers. Then, prioritise calls by the time of day when they are most likely to answer a call.


Genius Call Connect delivers the following:

  1. Enhanced contact numbers (up to 4 numbers)
  2. A Propensity to Connect indicator (PTC indicator) and Right-Time-to-Call indicator (RTTC Indicator) for all numbers.

PTC and RTTC indicators will be expressed as a % and RTTC indicators will be divided into “Morning”, “Afternoon” and “Weekend”.

A Right time to call output graph

Benefits represented by a large plus icon in a circle


Knowing the time most likely to reach a debtor means:

  • Better prioritisation of accounts
  • Reduced telephone costs
  • Fewer unnecessary calls to customers or debtors

Improved Right-Time-To-Call means:

  • Increased contact rates

Using Genius Call Connect as Machine Learning as a Service (MLaaS) means:

  • No additional infrastructure costs or headcount
  • Connect to multiple data sources
  • Quick time to value
  • Lower total cost of ownership

Prioritise your calls by
best time to call and best number

Contact us to discuss how we can help you improve agent effectiveness and connection rates while decreasing call centre costs with Genius Call Connect.