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Contact Centre

Solutions

Contact Centre Solutions to optimise yields and increase profits.

Enhance Contact Centre Strategy With Data Analytics Solutions

Data analytics offers the solution to optimise your call centre strategy, improve your profits and increase your business revenue.

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Businesses often get trapped in their operational world. And whether you are implementing a new strategy or needing to streamline an existing one, data-driven call centre solutions are essential in optimising your approach and ensuring that you get the best out of the strategy.

Collect & Recover with Data Analytics

Download our Guide to Using Data Science to Optimise Collection Yields and Increase Recovery Returns. We discuss how advanced data analytics can be applied to the four areas of strategy, people, process and technology to improve your collection yields.

Download Guide

Call Centre Solutions

Make better decisions and enhance your call centre strategy with any of Principa's Call Centre Solutions:

ARTIFICIAL INTELLIGENT CHATBOT
Provide an omnichannel, self-help customer experience with the award-winning AI platform, Atura.
CALL CENTRE VIRTUAL ASSISTANT
Feed real-time call and agent-specific data, decisions and information to inform, guide and motivate your call centre agents.
YIELD FORECASTING
Dramatically improve the accuracy of your debt collection yield forecasts, anticipate shortfalls and identify problem areas.
PREDICT PROPENSITY TO PAY OR ROLL
Use Machine Learning as a Service to enhance debtor strategy based on propensity to pay or to roll.
PREDICT RIGHT TIME TO CALL
Use Machine Learning as a Service to generate a list of optimal times and numbers to use to reach your customers or debtors.
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Testimonial

“FNB requested Principa to assist with an assignment to review general collection strategies and processes for one of our International subsidiaries. Principa demonstrated a very good understanding of the issues that needed to be addressed and the recommendations were welcomed by all parties involved and a further engagement with Prinicpa has followed.”

FNB

Get in Touch

Contact us to discuss any of our Call Centre Solutions.

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