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Collections & Recoveries

Classroom Training

In-person training on Collections & Recoveries fundamentals and best practice.

Collections & Recoveries Seminars

All seminars are presented by Principa personnel, who all have extensive experience in the global consumer credit and collections industries. All presenters have an established track record of providing results-driven consulting and successful implementations of scoring, systems and strategies at a wide range of blue-chip clients.

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INTRODUCTION TO SCORING
A one-day seminar providing delegates with an introductory understanding of the concepts and practical uses of scoring in the highly competitive consumer credit industry.

This seminar is practically focused, using case studies and exercises based on international best practices. This ensures that delegates return to their work environments with an understanding of the concepts and practical applications of scoring within their businesses.

Who should attend?
This seminar is ideal for all employees of consumer credit granting organisations, including but not limited to: Risk Analysts, New Accounts Managers, New Accounts Supervisors, Collections Managers, Credit Managers, Business Development Managers, Business Development Officers, Marketing Managers, Marketing Analysts, plus personnel involved in credit systems and operations.

Prerequisites
Some familiarity with the consumer credit industry.
COLLECTIONS MANAGEMENT BEST PRACTICES – EARLY STAGE
A two-day seminar providing delegates with a comprehensive understanding of the concepts and practical implementation of best practice collections management in the early stage delinquent accounts arena.

This seminar is practically focused, using case studies and exercises based on international best practices. This ensures that delegates return to their departments with a full understanding of the concepts and practical implementation of best practice early stage collections management in their own work environments.

Who should attend?
Risk Managers, Risk Analysts, Collections Managers, Collections Supervisors, Credit Managers, Finance Managers and Operations Managers in the consumer credit industry.

Prerequisites
Some familiarity with scoring, collections and the credit industry. The recommended prerequisite for delegates with no prior exposure to scoring is the Introduction to Scoring Seminar.
COLLECTIONS MANAGEMENT BEST PRACTICES – LATE STAGE AND RECOVERY
A one-day seminar providing delegates with a comprehensive understanding of the concepts and practical implementation of best practice collections management in the late stage delinquent accounts and recovery arenas.

Who should attend?
Risk Managers, Risk Analysts, Collections Managers, Collections Supervisors, Credit Managers, Finance Managers and Operations Managers in the consumer credit industry.

Prerequisites
Some familiarity with scoring, collections and the credit industry. The recommended prerequisite for delegates with no prior exposure to scoring is the Introduction to Scoring Seminar and Collections Best Practices – Early Stage Seminar.
PERFORMANCE MANAGEMENT BEST PRACTICES
A one-day seminar providing delegates with a comprehensive understanding of the concepts and practical implementation of best practice performance management in all departments of a consumer credit granting organisation.

This seminar is practically focused, using case studies and exercises based on international best practices. This ensures that delegates return to their departments with a full understanding of the requirements of best practice performance management and systems in their own work environments.

Who should attend?
Risk Managers, Risk Analysts, Collections Managers, Credit Managers, Marketing Managers and Marketing Analysts in the consumer credit industry.

Prerequisites
Some familiarity with scoring and the consumer credit industry. The recommended prerequisite for delegates with no prior exposure to scoring is the Introduction to Scoring Seminar.
COLLECTIONS SKILLS AND TELEPHONE TECHNIQUES
A one-day seminar providing delegates with an overall understanding of best practice telephone skills.

This seminar is practically focused and concentrates on the overall quality of telephonic interactions with customers in a collections environment. The seminar consists of the theoretical aspects of successful telephone calls, improved techniques and practical exercises to enable a collector to structure and control a telephone conversation.

Who should attend?
Collectors, Coaches and Team Leaders in a collections environment.

Prerequisites
Some familiarity with collections.
PROFITABILITY BEST PRACTICES
A three-day seminar providing delegates with an in- depth understanding of the concepts and practical implementation of best practice profitability optimisation principles throughout the credit life cycle.

This seminar is practically focused and interactive, using case studies and exercises based on international best practices. This ensures that delegates return to their departments with a full understanding of the concepts and strategies around implementing profitability models to maximise the profit of their new accounts and account management strategies in their own work environments.

Who should attend?
Risk Managers, Risk Analysts, Collections Managers, Credit Managers, Financial Managers, Marketing Managers and Marketing Analysts in the consumer credit industry.

Prerequisites
Some familiarity with scoring and the consumer credit industry. The recommended prerequisite for delegates with no prior exposure to scoring is the Introduction to Scoring Seminar.
CREDIT SYSTEMS BEST PRACTICES
A two-day seminar providing delegates with a comprehensive understanding of the concepts and practical implementation of best practice credit systems in the applications processing and portfolio management arenas.

This seminar is practically focused, using case studies and exercises based on international best practices. This ensures that delegates return to their departments with a full understanding of the functionality requirements of best practice credit systems in their own work environments.

Who should attend?
Risk Managers, Risk Analysts, Collections Managers, Credit Managers, Credit Systems Managers, Marketing Managers and Marketing Analysts in the consumer credit industry.

Prerequisites
Some familiarity with the consumer credit industry.
PROVISIONING BEST PRACTICES
A one-day seminar providing delegates with an in-depth understanding of the concepts and practical implementation of provisioning models for consumer credit portfolio monitoring, forecasting and management.

This seminar is practically focused and interactive, using case studies and exercises based on international best practices. This ensures that delegates return to their departments with a full understanding of the concepts and strategies around implementing provisioning models to accurately predict bad debt write-off.

Who should attend?
Risk Managers, Risk Analysts, Collections Managers, Credit Managers and Finance Managers in the consumer credit industry.

Prerequisites
Familiarity with the consumer credit industry.

Bespoke training

Should you not find a course listing above that meets your training needs, please contact us to develop a bespoke course.

There is a minimum commitment of three consecutive days of seminars for bespoke training.

Popular configurations include:

  • Best Practices Programme I
  • Introduction to Scoring, Risk Management Best Practices
  • New Accounts, Collections Management Best Practices
  • Early Stage (5 days total)
  • Best Practices Programme II
  • Risk Management Best Practices
  • Account Management, Collections Management Best Practices
  • Late Stage, Performance Management Best Practices (5 days total)
  • Scoring Best Practices Programme
  • Introduction to Scoring, Scoring Best Practices
  • New Accounts, Scoring Best Practices
  • Account Management (5 days total)
  • Profitability Best Practices Programme
  • Scoring Best Practices
  • Account Management, Profitability Best Practices (5 days total)
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Testimonial

“Through the Credit Academy, Principa has successfully delivered practical credit risk training to our personnel in the past and we were very pleased with the results. This intensive training programme will equip our personnel with the skills needed to face the ever changing challenges of the South African financial services industry.”

Standard Bank

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