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Call Connect for Sales

Genius

Use Machine Learning to predict the best time and best number to contact leads.

Increase conversion rates: Call them on the right number, at the right time.

Genius Call Connect is our Machine Learning as a Service (MLaaS) solution that uses our Genius Artificial Intelligence engine to generate a list of right time of day and best number to call each of your leads.

Genius Call Connect is our Machine Learning as a Service that accesses our Genius Artificial Intelligence engine to enrich contact details and analytically calculate the probabilities for Right-Party-Connect (RPC) and Right-Time-To-Call (RTTC).

Genius Call Connect improves connection rates by answering the questions “When am I most likely to reach each lead?” and “What number is the best to use to reach each of them?”

We’ll run your list of leads through our Genius Artificial Intelligence engine for the answers.

Then, prioritise calls by the time of day when a lead is most likely to answer a call.

Genius Call Connect

Genius Call Connect can be customised for your unique requirements. We offer monthly subscription based pricing for Genius Call Connect as a Machine Learning as a Service (MLaaS).

The details

Integration Service: Integration to core system.

Internal dialler and system data required

Require: Data spec

Output: Contactibility indicator per number, Contactibility indicator (Propensity to Connect, RTTC) per time frame - Morning, Afternoon, Weekend and propensity to pay if RPC.

Genius Call Connect delivers:

  1. Enhanced contact numbers (up to 4 numbers)
  2. A Propensity-to-Connect indicator (PTC indicator) and Right-Time-to-Call indicator (RTTC Indicator) for all numbers.

PTC and RTTC indicators will be expressed as a % and RTTC indicators will be divided into “Morning”, “Afternoon” and “Weekend”.

Collections Right Time to Call example

Benefits icon

Benefits

Knowing the time most likely to reach a prospect means

  • Better prioritisation of leads
  • Reduced telephone costs

Improved Right-Person-Connect means

  • Increased contact rates
  • Increased conversion rates

Using Genius Call Connect as a Machine Learning as a Service (MLaas) means

  • No additional infrastructure costs or headcount
  • Connect to multiple data sources
  • Quick time to value
  • Lower total cost of ownership

Prioritise your lead lists by
best time to call and best number

Contact us to discuss how we can help you improve agent effectiveness and sales revenue while decreasing call centre costs with Genius Call Connect.

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