Debt Collection and Recovery software

CollectSmart is a powerful, modular, enterprise-wide debt collection and recovery management system that combines business controlled segmentation with the allocation of appropriate and differentiated actions to individual customer profiles - all accessed via an easy-to-use interface.

BUILT FOR DEBT COLLECTION PROFESSIONALS

CollectSmart provides specialist collections strategies and tactical actions that improves collections efficiency and improves yield.

CollectSmart improves observed collections efficiency (improvement in timed-worked) for early stage (CD1, CD2, CD3) from 15%-80%. In late stage CD3-Legal (and special categories) – efficiency is achieved through better management of accounts reducing the flow into a legal status.

BENEFITS

ROBUST OPERATIONAL CONTROLS

Collector actions are carefully controlled through system configuration elements.

SOPHISTICATED SEGMENTATION TOOL

The ability to create complex account segmentations, define actions and customise the treatment of accounts.

EFFICIENT AUTOMATION OF ACTIONS

System generated actions can be defined and executed, requiring no collector intervention.

EFFECTIVE TRACKING

A number of reports are available for the tracking of individual accounts, as well as portfolio level reporting.

INDEPENDENCE FROM IT RESOURCES

System configuration tasks are completed by business users without programming experience, thereby radically reducing the implementation time required for changes and enhancements.

FEATURES

Control of multiple portfolios, independently or at consolidated level

Champion/Challenger strategy testing

User controlled segmentation trees and allocation of actions

Segmentation estimator functionality

Collection queue definition

Real-time allocation of collector work queues

Structured, standardised, easy-to-use collections actions

User-friendly collections screens

Structured, diary based process for appropriate follow-up

Automated system controlled functions to manage letters and ‘commitments to pay’

User controlled system parameters, security levels and full audit trail

Flexible MIS reporting

Interfaces with internal and external data sources:

  • Customer information files,
  • Account billing systems,
  • Fulfilment service providers, and
  • Predictive diallers

COLLECTSMART INSTALLATIONS

A couple of the companies using CollectSmart to yield higher debt collection and recovery yields.

ithala-logo

RCS logo

Bayport logo

Shoprite logo

Capital Finance Company logo

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bruma-fiance-logo

BOOST COLLECTION YIELDS
WITH COLLECTSMART

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